At SmartDesk, we are passionate about transforming customer support through innovative technology. Founded on the principles of excellence and reliability, our mission is to empower businesses with the tools they need to provide exceptional service.
SmartDesk was established in 2024 to bring ticketing, live customer conversations, self-service knowledge and practical support automation into one platform.
Our Values
- Customer Focus: We prioritize our customers' needs, striving to exceed their expectations.
- Innovation: We continually invest in research and development to bring you the latest advancements in support technology.
- Integrity: We conduct our business with honesty and transparency.
- Collaboration: We believe in the power of working together, both within our team and with our clients.
Why Choose SmartDesk?
- Unified support: Work with tickets, SmartChat and customer knowledge from one platform.
- Self-service: Publish a Knowledge Base and Help Center for customers and agents.
- Practical AI: Use your organisation's OpenAI account for Knowledge AI, with advanced agent AI on eligible plans.
- Controlled growth: Starter, Pro and Enterprise define clear user, project and support-email capacity.
- Flexible access: Roles and permissions stay separate from commercial package entitlements.
Built around real support workflows
From first customer message to resolved ticket
Capture
Email and SmartChat conversations flow into the support workspace.
Resolve
Agents work with ticket context, collaboration, SLA visibility and optional automation.
Reuse knowledge
Publish useful answers in the Knowledge Base and Help Center, then let Knowledge AI use them for customers.
