Choose the capacity and tools your team needs
Every plan includes ticket management, SmartChat, a Knowledge Base, a public Help Center, SLA timers, basic reporting and customer-facing Knowledge AI.
SmartDesk
Starter
For small support teams getting organised.
billed monthly
- 5 users
- 1 projects
- 1 support email per project
- Tickets, SmartChat, Knowledge Base and Help Center
- Customer-facing Knowledge AI with your OpenAI account
- SLA timers
- Basic reporting
Secure subscription payments are processed by Paystack.
Choose StarterSmartDesk
Pro
For growing support operations that need automation and advanced AI.
billed monthly
- 10 users
- 5 projects
- 3 support emails per project
- Tickets, SmartChat, Knowledge Base and Help Center
- Customer-facing Knowledge AI with your OpenAI account
- SLA automation, assignment and escalation
- Email and Help Center branding
- Agent Copilot and AI productivity tools
- Advanced reporting and exports
- API access
Secure subscription payments are processed by Paystack.
Choose ProSmartDesk
Enterprise
For larger teams with more capacity and advanced support controls.
billed monthly
- 50 users
- 25 projects
- 10 support emails per project
- Tickets, SmartChat, Knowledge Base and Help Center
- Customer-facing Knowledge AI with your OpenAI account
- SLA automation, assignment and escalation
- Email and Help Center branding
- Agent Copilot and AI productivity tools
- Advanced reporting and exports
- API access
Secure subscription payments are processed by Paystack.
Choose EnterpriseKnowledge AI is included on every SmartDesk plan
Connect your organisation's own OpenAI account and let SmartChat answer from your published Knowledge Base. Pro and Enterprise add Agent Copilot, AI ticket preparation and AI Knowledge Base drafting.
Compare SmartDesk plans
The values below come from the same package entitlements used by SmartDesk at runtime.
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Capacity | |||
| Users | 5 | 10 | 50 |
| Projects | 1 | 5 | 25 |
| Support emails per project | 1 | 3 | 10 |
| Core SmartDesk | |||
| Ticket management | ✓ | ✓ | ✓ |
| Internal notes, activity and collaboration | ✓ | ✓ | ✓ |
| SLA timers | ✓ | ✓ | ✓ |
| SmartChat live chat | ✓ | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ | ✓ |
| Public Help Center | ✓ | ✓ | ✓ |
| Basic reporting | ✓ | ✓ | ✓ |
| Automation & advanced | |||
| Automatic assignment | — | ✓ | ✓ |
| Escalation rules | — | ✓ | ✓ |
| Email branding | — | ✓ | ✓ |
| Advanced Help Center branding | — | ✓ | ✓ |
| Advanced SmartChat and AI reporting | — | ✓ | ✓ |
| Report export | — | ✓ | ✓ |
| API access | — | ✓ | ✓ |
| AI | |||
| Customer-facing Knowledge AI | ✓ | ✓ | ✓ |
| Agent Copilot | — | ✓ | ✓ |
| AI ticket preparation | — | ✓ | ✓ |
| AI Knowledge Base drafting | — | ✓ | ✓ |
Why SmartDesk?
- One support workspace: Bring tickets, SmartChat and customer knowledge together.
- Self-service built in: Publish a Knowledge Base and public Help Center for your customers.
- AI with your own account: Connect your organisation's OpenAI account for Knowledge AI and, on eligible plans, advanced agent AI.
- Clear package growth: Start with Starter capacity and move to Pro or Enterprise as your team and automation needs grow.
- Roles stay separate from plans: Control what each user may do without confusing permissions with commercial package access.
- Non-destructive plan changes: SmartDesk keeps existing customer data and configuration when a lower plan reduces future capacity.
From first customer message to resolved ticket
Email and SmartChat conversations flow into the support workspace.
Agents work with ticket context, collaboration, SLA visibility and optional automation.
Publish useful answers in the Knowledge Base and Help Center, then let Knowledge AI use them for customers.
Pricing FAQ
What to know before choosing a plan
Yes. Contact us through the SmartDesk contact page or email support@smartdesk.support and we can arrange a product demonstration.
Customer-facing Knowledge AI is included on Starter, Pro and Enterprise when your organisation connects its OpenAI account. Agent Copilot, AI ticket preparation and AI Knowledge Base drafting are available on Pro and Enterprise.
SmartDesk shows the impact before you continue. Existing users, projects, support mailboxes and saved configuration are kept rather than deleted. If usage is above the new allowance, you cannot add more until usage is within the selected plan.
SmartDesk monthly subscriptions are charged in South African rand and secure subscription checkout is handled through Paystack.